General terms and conditions
On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and
Represented by Marlen Albrecht
Address: Wagnerstraße 17 71696 Möglingen
E-mail address: firstname.lastname@example.org
VAT identification number: DE313431278
hereinafter referred to as the supplier, the contract shall be concluded.
Subject of the contract
This contract regulates the sale of new goods from the jewellery sector via the online shop of the supplier. For details of the respective offer, please refer to the product description on the offer page.
Conclusion of contract
The contract is concluded in electronic business transactions via the shop system or via other means of remote communication such as telephone and e-mail. In this context, the offers presented represent a non-binding invitation to submit an offer through the customer order, which the supplier can then accept. The ordering process for the conclusion of the contract includes the following steps in the shop system:
- Selection of the offer in the desired specification (size, colour, quantity)
- Adding the offer to the shopping cart
- Press the ‚order‘ button
- Enter the billing and delivery address
- Selection of the payment method
- Review and process the order and all entries
- Press the ‚order‘ button
- Confirmation email that order has been received
- In addition to the shop system, orders can also be placed via remote means of communication (telephone/email), whereby the ordering process for the conclusion of the contract includes the following steps:
- Calling the order hotline / sending the order email
- Confirmation email that order has been received
- The contract is concluded with the sending of the order confirmation.
Duration of contract
The contract has a term of 1 month, subject to termination. The total price is calculated from the following components: Product and shipping
Prices, shipping costs, return costs
All prices are inclusive of 19 percent VAT. The following flat-rate delivery charges apply per order: Germany: € 4.90 EU: € 12.90. For partial deliveries, the flat rate applies only once. There are no further costs for shipping. This applies from an amount of € 150. If a right of withdrawal exists and is used, the customer bears the costs of the return.
Terms of payment
The customer only has the following payment options: payment service provider (PayPal), credit card. Other payment methods are not offered and will be rejected.
Bei If a trustee service/payment service provider is used, the trustee service/payment service provider enables the provider and the customer to process the payment among each other. The escrow service/payment service provider forwards the customer‘s payment to the provider. Further information is available on the website of the respective escrow service/payment service provider. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been dispatched. The customer is obliged to pay or transfer the stated amount to the account indicated on the invoice within 14 days after receipt of the invoice. The customer shall only be in default after a reminder.
The goods will be dispatched immediately after confirmed receipt of payment. Dispatch takes place on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 10th day after receipt of the order. The standard delivery time is 3 days, unless otherwise stated in the item description. The supplier will dispatch the order from his own warehouse as soon as the entire order is in stock there. The customer will be informed immediately of any delays.
The customer has no possibility of directly accessing the stored contract text himself. The customer can correct errors in the entry during the ordering process. To do this, he can proceed as follows: step back.
Right of withdrawal and customer service
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
- In the case of a contract of sale: on the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
- In the event of a contract for several goods ordered by the consumer as part of a single order and delivered separately: on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
- In the case of a contract for the delivery of goods in several partial consignments or pieces: on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.
- In the case of a contract for the regular delivery of goods over a fixed period of time: the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the first goods.
- If several alternatives coincide, the last point in time is decisive.
In order to exercise your right of withdrawal, you must inform us (Goldmarlen, Marlen Albrecht, Wagnerstraße 17 71696 Möglingen +4917645821841 email@example.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to Goldmarlen, Marlen Albrecht, Wagnerstraße 17 71696 Möglingen +4917645821841 firstname.lastname@example.org us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.
End of the cancellation policy
Claims for damages by the customer are excluded unless otherwise stated in the following. This shall also apply to the Provider‘s representatives and vicarious agents if the Customer asserts claims for damages against them. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.
Prohibition of assignment and pledge
Claims or rights of the customer against the provider may not be assigned or pledged without the provider‘s consent, unless the customer has proven a legitimate interest in the assignment or pledge.
Language, jurisdiction and applicable law
The contract shall be drawn up in German. The further performance of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this shall only apply insofar as this does not restrict any statutory provisions of the state in which the customer is domiciled or habitually resident. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.
The invalidity of any provision of these GTC shall not affect the validity of the other provisions.